Warranty
& Roadside Assistance
36 Month/36,000 Mile Nationwide Warranty
Our customers enjoy added peace of mind knowing they have a Nationwide Warranty, and that it is provided to them at no additional cost. No matter where they travel in North America, they are covered, just for having work performed at our shop.
As a TechNet Professional Auto Service Shop, our services are backed by a 36 Month/36,000 Mile, Nationwide warranty and include complimentary roadside Assistance for 12 months following your service. The warranty covers parts, labor and supplies, with some exclusions. Full details are provided below or at https://www.technetprofessional.com/.
TechNet Professionals is a Network of independently owned auto repair shops, who have joined forces to provide our customers with nationwide coverage. This allows you to choose your favorite family owned shop like us, and still have that extra peace of mind when you’re on the road.
The TechNet 36/36 Nationwide Consumer Protection Program is included with your repairs, and covers qualifying warranty repairs for 36 months or 36,000 miles (whichever comes first). When a customer is unable to safely return to our shop, they can go to any other shop in the TechNet Network.
WARRANTY
WHO MAKES THIS LIMITED REPAIR WARRANTY (“WARRANTY”): This limited repair warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This Warranty is made by the Independent Service Facility (“Facility”) who is so named on the original repair invoice and performed the service/repairs on your vehicle. This Warranty may be honored by any Facility participating in this program, or other authorized facility anywhere in the United States and Canada. This Warranty is not a warranty of Sonsio Management, Inc., TechNet, either company’s affiliates, subsidiaries or any of their employees, or member companies. In addition, Sonsio Management, Inc. serves as the administrator (“Administrator”) only.
WHAT IS COVERED BY THE WARRANTY: This Warranty covers the following types of repairs and services:
A. Air conditioning, heating, and climate control systems.
B. Brake system(s).
C. Clutches (clutch component or assembly repair and replacement).
D. Electrical system(s).
E. Emission control system(s).
F. Engine cooling system(s).
G. Electronic engine management system and other on-board computer systems (engine, body, brake and suspension computers), cruise control systems.
H. Engine performance or drivability services and repair.
I. Exhaust system(s).
J. Fuel system(s).
K. Ignition system(s).
L. Starting and charging systems.
M. Steering/suspension systems, wheel bearings, CV joints, half-shafts and driveshafts.
N. Hybrid drive battery replacements.
The Independent Repair Facility warrants that the above repairs and services performed at their location will be free from defects in materials and workmanship for 24 months or 24,000 miles (40,000 kilometers), whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair invoice (“Warranty Period”). This Warranty is conditioned on the vehicle being subjected only to normal use and receiving reasonable and necessary maintenance during the Warranty Period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the Warranty Period, the Facility has the option to either perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you, or refund to you the entire charge for the warranted repairs, minus any previous refunds or credits.
WHAT IS NOT COVERED BY THIS WARRANTY: You must pay for any non-warranty service you order to be performed at the same time as the Warranty service. This Warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with”. This Warranty does not cover replacement or repairs due to normal wear and tear. The Facility’s employees and/ or agents do not have authority to modify the terms of this Warranty nor to make any promises in addition to those contained in this Warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific rights, and you may also have other rights, which vary from state to state.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE: You must keep a copy of the original repair invoice and present it when seeking service under this Warranty. If Warranty work is performed, you must temporarily surrender possession of the original repair invoice, or a legible copy of the same. If you can reasonably return to the original service Facility, you must return your vehicle to the Facility and present your copy of the original repair invoice to the Facility. If you are unable to reasonably return your vehicle to the original repair Facility, then prior to any Warranty repair work being performed you must call the Warranty Administrator, at 1-866-588-0728, from 8:00 a.m. to 8:00 p.m. Monday through Friday (Eastern Time), Saturday from 8:00 a.m. to 5:30 p.m., excluding U.S. holidays. The Warranty Administrator will direct you to the nearest participating Facility location. If there are no participating Facility locations in your area, you may take your vehicle to a non-participating service facility in your area. If the non-participating service facility will not accept payment from the Warranty Administrator, you must pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement. In all cases, these original document(s) will be returned to you as soon as practicable.
AUTOMOTIVE REPAIRS EXCLUDED FROM WARRANTY: This Warranty does not cover repair(s) or replacement(s) except as listed in the section, “What is Covered by this Warranty,” even though the Facility may offer other services. Specifically excluded are any repairs involving the removal of the engine, or the replacement or removal of internally lubricated parts and other such repairs as listed below.
I. ENGINE
A. Any internal repairs or replacement of internal components, or replacement of
engine assembly.
II. TRANSMISSION, TRANSAXLES
A. Automatic – any internal repair or component replacement.
B. Manual – any internal repair or component replacement.
III. DRIVE AXLE/DIFFERENTIAL ASSEMBLY
A. Any repair or component replacement requiring the removal of internally lubricated
components or replacement of the drive axle/differential assembly.
1. Ring gear, pinion shaft and related gears
2. Associated bearing with above
3. Pinion seal
IV. AUTO BODY, PAINT, MOLDING REPAIR
A. Any repair or materials related to auto body repair work.
B. Glass related repairs.
V. REPAIRS PERFORMED ON COMMERCIAL VEHICLES with a load carrying capacity greater than 1 1/2 tons.
VI. TIRES, BATTERIES (excluding hybrid drive battery replacements)
VII. USED OR SALVAGED PARTS
VIII. PREVENTIVE MAINTENANCE SERVICES (excluding belt and hose replacement)
A. Oil changes, fluid changes and flushes, wiper blades, filters.
NATIONWIDE WARRANTY ADMINISTRATOR
P.O. BOX 17659, GOLDEN, CO 80402-6027
1-866-588-0728
ROADSIDE ASSISTANCE
This Roadside Assistance Program (the “Program”) is complimentary with any purchase of parts and/or service for your vehicle from this TechNet Auto Service facility. Your Program benefit begins on the date identified on your invoice from the participating authorized service facility and continues for 365 days from the date of your invoice (“Coverage Period”). All services provided through the Program are described below:
Covered Vehicle: Coverage is specific to the vehicle identified on the invoice (the “Covered Vehicle”) and will be provided to the vehicle owner, spouse, and/or dependent children when driving the Covered Vehicle. Requests for roadside assistance will only be honored for Covered Vehicles under the Program.
Covered Vehicles Exclude: Vehicles with a manufacturer’s load rating capacity greater than one and one-half tons including vehicles designed for, built for or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motor Homes and Class C (or Type C) Motor Homes. Any motorcycles. Any emergency service vehicle, any vehicle used for hire, towing, construction, or postal service. Any vehicle used for farm, ranch, agriculture, or off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority).
Roadside Assistance: If you are in need of roadside assistance for your Eligible Vehicle, contact a licensed service provider of your choice.
Benefit Limit: The Program benefit is limited to the reimbursement of covered services per Coverage Period per Covered Vehicle. The total maximum reimbursement during any Coverage Period will under no circumstances exceed one hundred fifty ($150.00) dollars per Covered Vehicle (the “Benefit Limit”). You will be reimbursed for covered services up to the Benefit Limit upon our receipt of your complete request for reimbursement.
Covered Services:
1. Towing – When towing is necessary, the disabled Covered Vehicle will be towed to the nearest qualified repair facility or to the repair facility of your choice.
2. Lock-Out Assistance – Assistance will be provided in unlocking the Covered Vehicle in the event the keys are lost or locked inside.
3. Flat Tire Assistance – If the Covered Vehicle’s spare tire is serviceable, it will be installed to replace the flat tire. If the disabled Covered Vehicle has no serviceable spare, or if it has two or more flat tires, the vehicle will be towed.
4. Fuel, Oil, Fluid and Water Delivery Service – An emergency supply of gasoline (where permitted), oil, fluid and water will be delivered to any Covered Vehicle in immediate need. The customer must pay for the costs of the actual fluids delivered.
5. Battery Jump-Start – If a battery failure occurs, a battery jump-start will be provided to start the Covered Vehicle.
Service Limits & Requirements: Service is limited to the Covered Vehicle and will be provided to the vehicle owner, spouse and/or dependent children when driving the Covered Vehicle. The Benefit Limit applies to all Covered Services.
The Program is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair. The driver of the Covered Vehicle must be with the Covered Vehicle when the Service Provider arrives, as roadside assistance cannot be provided to an unattended vehicle. If the driver is not with the Covered Vehicle, you may be charged for an associated fee by the Service Provider that is not covered or reimbursable under the terms of this Program.
To file a request for reimbursement, you must submit the following information within sixty (60) days of the disablement:
1. Your current contact information including phone number and address; the first and last name of the person driving the vehicle at time of disablement and their relation to the vehicle owner identified on the invoice; and the type of roadside assistance for which you are requesting reimbursement.
2. Copy of your invoice from the TechNet Auto Service facility showing the following:
• A Legible Date, and
• Your Name, Home Address, Phone Number, and
• Vehicle Year, Make, Model
• A purchase of parts and/or service for your vehicle.
3. AND any ONE of the following
• A copy of the invoice from the Service Provider
• A copy of your credit card statement showing payment to the Service Provider (please conceal your credit card number before sending your statement).
• The reference code provided by the roadside assistance dispatcher
Documents may be sent by fax to 1-866-924-3668, by email to mechclaims@sonsio.com, or by postal mail to:
TechNet Customer
Care, P.O. Box 17659, Golden, CO 80402.
Services Not Covered:
1. Repair or damage to a Covered Vehicle.
2. Cost of parts, replacement keys, lubricants, fluids; cost of installation of products or materials.
3. Tire repair or non-emergency mounting or removing of any tires, snow tires, or chains.
4. Service on a vehicle that is not in a safe condition to be towed.
5. Impound towing or towing by other than an authorized service provider
6. Vehicle storage charges.
7. Any additional labor related to towing due to specialized equipment or processes required to transport your Covered Vehicle due to non-factory modifications or enhancements made to the Covered Vehicle.
8. Towing from or repair work performed at a service station, garage or repair shop.
9. Towing by other than a licensed service station or garage.
10. A second tow for the same disablement.
11. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc.
12. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law.
13. Traffic fines, citations or penalties.
14. Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the Covered Vehicle in the commission of a felony.
15. Any roadside assistance services provided to a Covered Vehicle by a private citizen’s assistance is not covered and is not reimbursable.
16. Non-emergency towing or other non-emergency service.
Neither the Program nor the participating automotive service facility is responsible for acts or omissions of independent contractors.
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